NOTICE OF STUDENT COMPLAINT POLICY INSTRUCTIONS TEXAS WORKFORCE COMMISSION – CAREER SCHOOLS AND COLLEGES
Instructions
Texas Workforce Commission’s (TWC) Career Schools and Colleges rule §807.301 requires all licensed schools to post a visible notice, including the minimum content described in the template shown below, in the following locations:
• On the school’s website
• On school premises
• Centrally located at or near the school’s main entrance
• In at least one of the student common areas, such as a break room
• In places where student solicitation, financial aid advising, and enrollment activities occur.
TWC may require posting in other areas of the school to respond to problems with school compliance.
The notice must be readily visible, displayed in a location, and printed in a font of sufficient size to be easily read.
NOTICE
STUDENT COMPLAINT POLICY
Dear Students:
This school has a Certificate of Approval from the Texas Workforce Commission (TWC).
The TWC-assigned school number is S6288. The school’s programs are approved by TWC, as well as (name(s) of other Texas state agencies, as applicable) and (name(s) of any relevant accrediting bodies).
Students must address their concerns about this school or any educational programs by following the grievance process outlined in its catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.
Students dissatisfied with this school’s response to their complaint or unable to file a complaint with the school can file a formal complaint with TWC and other relevant agencies or accreditors, if applicable.
Information on filing a complaint with TWC can be found on TWC’s website.